At pakpkr, we take the privacy of every player seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how we use and protect it, who we may share it with, and what rights you have over your own information. We encourage you to read it fully before registering or using any pakpkr service.
Before diving into the full legal text, here is a plain-English summary of the six core privacy commitments pakpkr makes to every player. These summarise our approach but do not replace the full policy below.
pakpkr collects only the personal data that is strictly necessary to operate our platform safely and in compliance with regulatory obligations. We do not collect data speculatively or sell your personal information to third-party advertisers under any circumstances.
All data transmitted between your device and pakpkr's servers is encrypted using industry-standard TLS protocols. Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption. Your credentials are hashed and never stored in plain text.
When you deposit or withdraw via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or Raast, your payment credentials are processed directly by those providers. pakpkr never stores your full payment account numbers or mobile banking PINs on our servers.
Identity verification documents — including CNIC copies and passport scans — are collected solely for KYC compliance, anti-money laundering checks, and age verification. They are stored in access-controlled environments and are never shared with marketing partners or third parties outside of legal obligations.
Registered pakpkr players have the right to access, correct, export, and request deletion of their personal data at any time, subject to legal retention requirements. Submit a data request through the live chat support team and we will respond within 30 days of verification.
Where we share data with third parties — such as game software providers, payment processors, or fraud prevention services — we disclose this clearly in this policy. All third-party partners are contractually bound to process your data only for the specified purpose and under equivalent security standards.
pakpkr is an online casino and sports betting platform operated at pakpkr.net, serving English-speaking players in Pakistan. The platform is operated by a company holding an international gaming licence (the "Operator"). The Operator acts as the data controller in respect of all personal data collected from players and visitors to the pakpkr platform.
For all privacy-related enquiries, data subject requests, or complaints, players should contact the pakpkr support team via the 24/7 live chat function available within the platform. Our support team will escalate all formal data-related requests to the Operator's designated Data Protection Officer (DPO) within one business day of receipt.
This Privacy Policy applies exclusively to data collected through the pakpkr.net platform and its associated services. It does not apply to any third-party websites, payment provider portals, or game provider interfaces that may be linked from within the platform.
pakpkr collects personal data in three broad categories: data you provide directly, data generated automatically through your use of the platform, and data obtained from third parties for verification or fraud prevention purposes.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile number, city of residence | Registration |
| Document Data | Scanned CNIC, utility bills, selfie with ID | KYC / withdrawal verification |
| Financial Data | JazzCash / EasyPaisa account number, bank account title, USDT wallet address | Deposit & withdrawal processing |
| Account Credentials | Username, hashed password, security preferences | Registration & account management |
| Communications Data | Live chat transcripts, support ticket content, feedback submissions | Customer support interactions |
When you access pakpkr, our systems automatically collect certain technical and behavioural data. This includes your IP address, device type and operating system, browser type and version, referring URL, session duration, pages viewed, game sessions played, bet history, deposit and withdrawal transaction logs, and login timestamps. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 5.
pakpkr may receive data about you from third-party sources for the purpose of identity verification, fraud prevention, and regulatory compliance. These sources include KYC verification service providers, credit reference agencies, fraud detection databases, and payment processors. Data received from these sources is combined with your account data only where necessary for the stated purpose.
pakpkr processes your personal data for the following clearly defined purposes. We do not use your data for any purpose not listed below without obtaining your prior consent or as otherwise required by law.
Marketing Opt-Out: You may opt out of marketing communications at any time by contacting our support team via live chat. Opting out of marketing will not affect transactional or account-related communications, which are necessary for the operation of your account.
pakpkr processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
pakpkr uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and support fraud prevention measures. By continuing to use pakpkr after being presented with the cookie notice, you consent to the use of cookies as described in this section.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, fraud detection signals | Session / up to 24 hours |
| Functional | Language preference, currency display, responsible gaming limits reminder state | Up to 12 months |
| Analytics | Page view counts, session duration, navigation paths, game interaction data (anonymised) | Up to 24 months |
| Marketing | Tracking promotion redemptions, referral attribution, optional personalised offer targeting | Up to 30 days |
You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the pakpkr platform, including your ability to log in and maintain a secure session. Disabling analytics or marketing cookies will not affect your ability to use core platform features.
pakpkr does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only with the categories of recipients listed below, and only to the extent necessary for the specified purpose.
All third-party recipients of personal data are subject to data processing agreements that require them to process your data only for the specified purpose, implement appropriate technical and organisational security measures, and comply with applicable data protection law.
pakpkr retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and the Operator's regulatory obligations under its international gaming licence.
Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
pakpkr implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, the following controls are in place across the platform:
Account Security Reminder: pakpkr will never ask you to share your password via live chat, email, or any other channel. If you receive any communication requesting your password, treat it as fraudulent and contact our support team immediately via the verified live chat on the platform.
As a data subject, you have the following rights in respect of your personal data held by pakpkr. To exercise any of these rights, contact the support team via live chat. We will verify your identity before processing any data subject request and will respond within 30 days of confirmed receipt.
Pakistani players on pakpkr are entitled to the following data rights. These apply to all personal data we hold about you, subject to legal retention requirements and identity verification.
Request a full copy of all personal data pakpkr holds about you, including account records, KYC documents, transaction history, and support communications.
Request correction of any inaccurate or incomplete personal data held in your pakpkr account. Updates to identity data may require re-verification of KYC documents.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations such as AML record-keeping requirements.
Request that we restrict processing of your data in certain circumstances — for example, while a dispute about the accuracy of data is being resolved.
Receive a structured, machine-readable copy of personal data you have provided to pakpkr, where processing is based on your consent or a contract with you.
Object to processing of your data based on legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Request human review of any decision affecting you that was made solely through automated processing — for example, an automated account suspension triggered by our fraud detection systems.
Where processing is based on your consent — such as marketing emails — you may withdraw that consent at any time via live chat without affecting prior lawful processing.
For all data subject requests, privacy questions, or complaints regarding how pakpkr handles your personal data, contact our support team via the 24/7 live chat on the platform.
Support email:
[email protected]
Average response: 3–5 minutes via live chat.
pakpkr is strictly an adult platform. No person under the age of 21 may register an account or use any service on pakpkr. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from a person under 21, that account will be immediately and permanently closed, all data will be deleted (subject to any overriding legal retention obligations), and all associated funds will be forfeited.
Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gambling platforms. If you suspect that a minor has opened a pakpkr account using false information, please contact our support team immediately via live chat. We will investigate and take appropriate action within 24 hours of the report.
21+ Only. Underage gambling is illegal. pakpkr actively enforces age verification through mandatory CNIC or passport KYC checks on all accounts prior to withdrawal processing.
pakpkr is operated under an international gaming licence, and some of the third-party service providers we use — including cloud infrastructure providers, KYC verification services, and fraud prevention platforms — may process your data outside of Pakistan. Where data is transferred internationally, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this policy.
Such safeguards include contractual data processing agreements incorporating standard data protection clauses, transfers only to countries or organisations that maintain adequate data protection standards as assessed by the Operator, and technical security controls as described in Section 8 that apply regardless of where data is processed.
By using pakpkr and creating an account, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan as described in this section, subject to the safeguards outlined above.
pakpkr reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, platform features, or the services we offer. Material changes to this policy will be communicated to registered players via an in-platform notification or email at least seven (7) days before the revised policy takes effect, except where immediate changes are required for security or legal compliance reasons.
The effective date and last reviewed date at the top of this page will always reflect the current version. We encourage you to review this page periodically. Your continued use of pakpkr following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
Where a proposed change materially affects how we process data that was previously processed on the basis of your consent, we will seek fresh consent from you before applying the change to your data.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how pakpkr has handled your personal data, please contact us through the 24/7 live chat support function available on the platform. All privacy-related requests will be acknowledged within one business day and resolved within 30 days of identity verification.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the data protection supervisory authority in the jurisdiction where the Operator holds its international gaming licence. Details of the applicable supervisory authority are available from the support team upon request.
The fastest way to raise a privacy concern or submit a data subject request is through the pakpkr live chat. Our support team is available 24 hours a day, 7 days a week, with an average response time of 3–5 minutes. You can also reach us at [email protected] — note this address is for reference only and is not a clickable link.
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21+ Only · Play Responsibly · International Gaming Licence